Archives
- 2009.07.08: Why things happen as they happen.....
- 2009.05.21: Join us for the final Customer Services Event for the Northern Region..
- 2009.05.12: Use a Navigator but KEEP THINKING
- 2009.03.30: Is your test scenario oke ?
- 2009.03.17: Do we really think we provide service ?
- 2009.02.11: Customer Service Days.... vs Lowering Your Costs!
- 2009.01.29: Customer focus can Make or Break the brand reputation...
- 2009.01.20: Asking the community 'would Twitter improve the service level ?'
- 2009.01.06: You cannot put service 'on stock', how to manage the winter cold ?...
- 2008.12.31: Oracle, why can't you predict what goes wrong ?
- 2008.12.22: Be surprised, specialists are real specialists !
- 2008.12.15: Service and Chrismas Trees
- 2008.12.09: 50% of the people who purchased a new electronic device cannot use it
- 2008.12.05: Learning is a 2-Way process...
- 2008.12.02: We need an Oracle 8 Software CD - please escalate .!.
- 2008.12.01: Customer Success is all about Supporting our Customers
- 2008.12.01: How does my Printer problem relate to MyOracleSupport Communities...
- 2008.11.27: Merging 30+ Aquisitions in ONE System
- 2008.11.24: just a mail - 2 customers and 2 escalations
- 2008.11.20: Supportability is one of our main concerns
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Recent Posts
- Why things happen as they happen.....
- Join us for the final Customer Services Event for the Northern Region..
- Use a Navigator but KEEP THINKING
- Is your test scenario oke ?
- Do we really think we provide service ?
- Customer Service Days.... vs Lowering Your Costs!
- Customer focus can Make or Break the brand reputation...
- Asking the community 'would Twitter improve the service level ?'
- You cannot put service 'on stock', how to manage the winter cold ?...
- Oracle, why can't you predict what goes wrong ?
