Customer Service Days.... vs Lowering Your Costs!
During the last weeks I get more and more inquiries from customers how we, Oracle Support, can help them to reduce costs. Primarily these questions are aimed at lowering the renewal-fee and to be honest the answer on this specific question is that we are not open for this discussion.
BUT we are open for reducing costs.. ;-)
Looking at the TCO of the complete IT stack it seems that we, Oracle Support, represent only a very small portion of the total costs. Lowering 10% here would not solve a lot of budgeting issues. What we can do (Yes We Can..) is advise and inspire you how to look at your complete stack to see if there are possibilities for reduction.
What would be the impact on your budget if you consolidate many to a few servers. Ever thought of data compression ? How about consolidating many OS'es to one e.g. Linux and use Virtualization. Have you ever thought of using My Oracle Support to lower the risk and make the support process (security/patch management) more efficient? Would you be open for Outsourcing parts of the service to an external party...?
Many questions we CAN answer personally or though the Customer Services Days we are planning globally.
Keep an eye on this blog, I will post more concrete material when available...
and... sorry for doing marketing through this blog - This topic keeps me really busy, excited and turning a negative trend to a positive approach gives me a lot of energy!
Hans
