Supporting our Customers

One of my team members had an interesting discussion with one of his customers.  His customer-contact "I know someone who uses an Oracle product that can run checks on their environment, preventing serious issues.  What is it, what does it costs and how can I implement it ?"

These types of questions never fall from the sky.  Most of them are a result of a recent problems and activities to prevent these in the future.  This is what we call the 'compelling event' for change...

Software is getting more complex and keeping a good overview (not even focusing on improvements) is a difficult task these days with a decreasing IT budget.  
IT suppliers like Oracle try to keep up with this demand for help and for this reason we have released the Software Configuration Manager.  This program consist of 2 parts, one agent collecting data on your host and a monitor encapsulated in My Oracle Support or MetaLink. The best part ..... its for free ;-)

Getting back to our earlier discussion, it seems that my colleague already addressed this tool to this particular customer in the past. For some reason it was never implemented/used    (busy, no focus-priority, no... compelling event?). Guess they now have a good reason to reconsider this and take a few hours to download test and go into production with it.

it will save them a lot of time and prevent them for future damage .......


p.s. : Every blogger is providing you his or her 2009 prediction - I will not step into this trap but do want to wish you all a fantastic 2009!!