Supporting our Customers

You learn something new everyday. ..   yesterday I was in a customer visit  and we had a discussion about the architecture of the solution build for this customer. Along the way we chat about Cloud computing.  In fact I had the opportunity to learn the basics and benefits from this new IT buzz.  Although challenging, I will not go to the details in this blog  and leave this to the tech community.

The learning aspect is more relevant for this blog.  

My objective in every customer meetings is to tell about support, Share learnings,  how we work and how 'they' can make efficient use of 'the machine'. In fact, my approach is to take a case/sr that did not meet the expectations, do an internal (AAR) review and explain the learning to the customer. This can avoid falling in the same trap and is an opportunity to  improve the process...   as a free-gift back they tell me about the cloud computing ;-) 1+1=..3

I understand that it's difficult to do for all customers so we have regular (free) training sessions in support.  The agenda for this sessions can be found on our Oracle Support website.  

If you want a more personal approach we should have a chat. Looking forward to your comments but realize I am looking for learning as well ;-)

Hans