Reading through the support related weblogs I realized that most of them are targeted on promoting the 'technical' tools developed in Oracle Support or Development. This seems logical since the 'early-weblog-adopters' are technical people and attracted to these kind of innovations (1+1=..3).
I must say, the recently released tools are a great step forward for people who are taking care of large and/or mission critical systems but the focus on tools sometimes distracts the attention of our customers from a much wider set of services we van provide as support organization. Services that can help our customers to be successful because of Oracle solutions.
The idea for starting this weblog is based on this weak spot and I hope to fill this gap by informing you about the other side of support, the people and the way we provide our service.
There are two important milestone I would like to mention upfront and these are the two Customer Event that we are currently planning to organize in the Netherlands and Belgium (Feb-March2009) . This yearly event will cover a lot of different topics and is hosted by the 3 service organizations (Support, Consulting an Oracle University) keep you posted...
Hans Wiggerman
Director Customer Management Benelux
(p.s. this is a re-posted copy, the initial one posted 18th of Nov2008)
Comments (1)
I am glad to hear that Oracle is focusing on the Customer. Too often, companies focus on the sale and developing the next technical widget and forget about the people who use the product.
Posted by Brandon | December 2, 2008 7:24 AM
Posted on December 2, 2008 07:24