Today I spend a day on the support floor in our office in de Meern. After lunch a colleague stepped up to me and asked, "you know something about web 2.0, can you give me a brief update on some highlights ? I might use this for my next project.."
This reaction is typical for people working in support. Purely focused on technical details not necessary 'interested' in what people do with the software. I know that this is trained 'behavior'. If support engineers should be thinking of all good things you can build with our technology, it should distract them to focus on the details. As a result we would spend much more time in solving the technical problems.
This short lesson could help you when you approach support with a question. We dive deep into the technical details to solve problems. Do not ask the techical support crew how to run your business or build software. This is simply not their piece of cake. If you need this kind of assistance we can help you through our the communities in My Oracle Support/Metalink, Oracle University the Oracle Consulting organisation or one of our business partners. They are specialized in that area (and are less skilled in the solvig bit).
How it ended - I gave my 5 minutes elevator pitch around Web 2.0 and now we have 2 new happy members of the web 2.0 community...
I wonder what their technical brains will do with this info and what will come out of that... web 3.0 ?
PS .. if you Google 'web 2.0' it says: "Web 2.0 - Wikipedia, the free encyclopedia Web 2.0 sites often feature a rich, user-friendly interface based on Ajax, [2] [ 1] OpenLaszlo, Flex or similar rich media. [8] [2] ..."
The exact answer from this engineer - looks like they have a build-in google search capability ... scary....
