Communications as a Service

The Communications as a Service (CaaS) blog covers industry trends, strategies, best practices and innovations in subscription-based enhanced communications services. CaaS takes in everything from hosted virtual contact centers, Interactive Voice Response (IVR), multi-channel enabled self service, Voice 2.0, and communications-centric social apps.

Archives

  • 2009.02.12: The Human Side of Self Service
  • 2008.12.29: Best Practices for a Remote Workforce
  • 2008.12.03: Postcards from the Centrex Edge
  • 2008.11.24: A Natural Merger: CaaS and Enterprise Apps
  • 2008.11.12: Counting the Green with CaaS Services
  • 2008.11.10: “How is Communications as a Service different from traditional hosted services?”

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Recent Posts

  • The Human Side of Self Service
  • Best Practices for a Remote Workforce
  • Postcards from the Centrex Edge
  • A Natural Merger: CaaS and Enterprise Apps
  • Counting the Green with CaaS Services
  • “How is Communications as a Service different from traditional hosted services?”

Top Tags

  • API
  • ASP
  • at-home workers
  • Biometrics
  • CaaS
  • Call Centers
  • Communications
  • Communications as a Service
  • Contact Center
  • Contact Centers
  • green
  • Hosted
  • Hosted Services
  • Interactive Voice Response
  • IVR
  • Margulies
  • Multi-Channel
  • Outsourcing
  • remote workers
  • SaaS
  • Software as a Service
  • Speech
  • Telecommunications
  • telecommuting
  • Voice 2.0

Archives

  • February 2009
  • December 2008
  • November 2008

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