Is your
configuration certified? The certification matrix can be found using Note 184875.1.
Before
opening any RAC issues, customers should review the certification
matrix. To eliminate any problems on unsupported configurations and
any
certification inquiries, the certification matrix for RAC/OPS should be
checked
before opening an issue to verify a certified database,
OS, and cluster are being used. Please note that the
OS vendor certifies all hardware unless otherwise noted.
Yes
No Please use a certified configuration.
Have you installed all required OS patches?
Often problems are discovered
that turn out to be operating system issues that are resolved in the latest OS
patch. Since Real Application Clusters gets installed on top of the OS, we
should verify that the OS version is up to date to ensure that RAC is running in
a stable operating environment.
Patch information is available in the Release Notes at http://otn.oracle.com/documentation/content.html.
1. Click on the appropriate
platform for your OS.
2. Choose the latest cd pack
for your version.
3. Click on the release
notes for your platform.
4. Verify
the system requirements.
Yes
No Please apply all mandatory OS patches.
Please
choose the category that best
describes your issue:
Concepts
and Design - RAC architecture, features, implementation considerations, and
HA questions and issues
Setup
and Configuration -
OS configuration, installation, relinking, database
creation, and DBCA questions and issues
SRVCTL
and GSD Issues - Questions and issues when using SRVCTO and/or GSD to
adminster a RAC database.
Database
Administration - ORA-29702 Errors, Administrative questions and issues for
existing clustered databases
Internal
Errors - Troubleshooting ORA-600 or ORA-7445 errors
Backup
and Recovery - RMAN and manual backup and recovery with raw and clustered
filesystems
Performance
Issues and Hangs - Diagnosing and resolving performance and/or hang
issues
Upgrade
and Migration - Performing software and database upgrades, patch
installations, and migration with a clustered database
Other
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Concepts and Design
The
answers to most Concepts and Design questions can be found within the
documentation.
The RAC documentation is
available via Note 188135.1.
Please
select the category that best describes your issue:
Introduction
to Real Application Clusters - What is RAC? Learn More About RAC
Architecture and New Features
Implementation
Considerations - Things to consider when implementing and maintaining RAC
databases
High Availability and RAC - High Availability features and
considerations with RAC databases.
Other
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Setup and Configuration
Please
select the category that best describes your issue:
OS Configuration OS
specific Cluster Information and Setup
Installation
Step-By-Step Installation instructions
Relinking How to
resolve Relinking issues
Database Creation Manual
database creation troubleshooting
Using
DBCA Using
DBCA, common issues and errors
Turn on/off RAC
Option
How to disable or enable RAC
Other
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SRVCTL and GSD Issues
Please
select the category that best describes your issue:
PRK Errors
- Receiving PRK%
Errors When Using SRVCTL or GSD
Usage and Commands
- Common SRVCTL
commands
Tracing
- How to trace
SRVCTL and GSD
Other
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Database Administration
Please
select the category that best describes your issue:
ORA-29702 Errors Receiving
ORA-29702 Errors
Parameter Management How to set and
manage parameters in RAC with a text file or SPFILE
Enterprise Manager for RAC
How to set up
Enterprise Manager to administer RAC
Recreating Control Files
- How to recreate
a controlfile in RAC
Storage
- adding redo,
undo, etc Storage management and issues with RAC
Changing Archivelog Mode
- How to change
archivelog mode in RAC
Other
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Internal Errors
Please
select the category that best describes your issue:
What is an internal error?
Information about how and why an internal error is generated
Troubleshooting ORA-600 and ORA-7445 Errors in
RAC - You are receiving an internal
error in RAC
Other
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Backup and Recovery
Please
select the category that best describes your issue:
RMAN Backup � Using RMAN to backup
a RAC database
RMAN Recovery Using RMAN to
recover a RAC database
Manual Backup Backing up a
RAC database with cold and hot backups
Manual Recovery Recovering a
RAC database from cold and hot backups
Other
[Back
to top]
Performance
Issues and Hangs
Is the problem
due to a slow/hung query or is the entire database affected? Try running the following SQL statement in SQL*Plus:
select inst_id, sid, state, event, seconds_in_wait seconds
from
gv$session_wait
where
seconds_in_wait > 5
and event not in
('rdbms ipc message','smon timer','pmon timer',
'SQL*Net message
from client','lock manager wait for remote message',
'ges remote
message', 'client message', 'SQL*Net more data from client',
'pipe get', 'Null
event', 'PX Idle Wait', 'single-task message',
'PX Deq:
Execution Msg', 'KXFQ: kxfqdeq - normal deqeue', 'listen endpoint status',
'slave
wait','wakeup time manager');
If the query does not return, you may have a hung database.
If the query returns no rows, you may have database performance issues.
If the query returns rows, you may have hung sessions.
Please select the category that best
describes your issue:
Hung Database All
queries against the database hang
Database Performance Issues Overall database performance is slower than
normal
Hung Sessions One or
more sessions in the database are hung
Slow Query A
particular query is slower than normal (SQL Tuning)
Other
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to top]
Upgrade
and Migration
Please select the category
that best describes your issue:
OS Software Upgrades
Questions and issues related to OS software upgrades and RAC
Database Upgrades and Migrations
- Questions and issues related to upgrading a RAC database
Patch Installation Questions
and issues related to installing patches or patchsets on RAC
Other